Refunds are not available for items delivered electronically, including eBooks and Access Codes for online products. If you have purchased the same product twice by mistake, please contact customer support at support.cengage.ca for assistance.

Bookstore refunds are available for non-electronically delivered products within 1 year of purchase. Any bundles that contain a technology product (CD-ROM, Printed Access Card, Instant Access Code, etc) will not be refundable if the original shrink-wrap seal has been broken or damaged. Returns must be in saleable condition. All software and CD-ROMs must be returned to Cengage Canada with the original envelope seal or package seal unbroken and intact.

When applicable, refunds are credited back to the original method of payment within 5-10 business days.

Refunds for returns will be applied as a credit towards your account balance and will be used towards future purchase orders.

If you do need to return a physical book, follow these instructions:

1. Send us a copy of your original invoice and write the reason for the return on the back of the invoice. This information will help us process your return quickly and will enable us to improve our services and products. If we've made a mistake in processing or shipping your order, let us know and we will refund your shipping charges on the initial shipment and pay for the shipping cost for returning the product(s).
2. Make sure to carefully pack your return with the copy of your original invoice and send it prepaid to ATTN: Returns Department Cengage Canada, 1120 Birchmount Rd., Scarborough, Ontario, M1K 5G4 (no returns in person to this location, please). Since Cengage.ca cannot be responsible for lost packages or damages that occur during shipping, we strongly recommend that, for your own protection, you send your return by a traceable courier.

If you are uncertain about the returnable status of a book, please contact customer support at support.cengage.ca for assistance.