Frequently Asked Questions

I've placed an order, how long until it arrives?

Please visit our shipping page.

 

What if I can't log in?

Try resetting your password. If still having difficulty, please contact Customer Support.

 

What if I'm experiencing technical difficulties?

Please contact Technical Support.

 

Do you supply large format text or audio for people who are visually impaired?

Yes, please visit our Accessibility Requests page.

 

What are the terms and conditions of sale?

Our Terms of Service of sale must be read and accepted by all consumer and business customers who purchase any of the products and services offered via this website. Please read the terms and conditions of sale here.

 

Do you accept other methods of payment besides credit cards?

We do not accept other methods of payment on this website. If however, you need to use another form of payment place contact Customer Support.

 

Which credit cards do you accept?

1. American Express
2. Mastercard
3. Visa

 

Are my credit card details private and secure?

This website has been constructed in accordance with the new provisions of the Privacy Amendment (Private Sector) Act 2000. Read our Privacy policy for more details.

 

What if I need to change the information on my account?

If you require further assistance, please contact Customer Support.

 

What if I need more product information?

Please contact your Sales Representative or Customer Support.

 

What if I want order forms or price lists?

Please visit the Booksellers page, or for primary school order forms, visit Primary order forms page.

 

Can I return my book?

All online credit card orders are firm sale and cannot be returned due to a change of mind. If there is a problem with your order, a title is received misbound or damaged please contact Customer Support.

 

What if I want a particular edition, other than the latest edition?

Please contact Customer Support.